Winston-Salem, NC
Winston-Salem auto glass, replaced where you park
Impex Auto Glass replaces windshields, door glass and back glass for drivers in Winston-Salem and the towns west and south of it, and calibrates the camera behind the mirror when a new windshield needs it. Ask for a quote with the form, or call.
Winston-Salem Auto Glass is Impex Auto Glass serving Winston-Salem. Impex works with all major insurance providers.
- Windshields replaced, glass matched by VIN
- Door, quarter and back glass
- Camera calibration after a new windshield
- Quotes with no fuel or disposal fees
- VINEach part checked against your vehicle before it is ordered
- About 1 hrImpex’s time for most windshield replacements, plus a short cure
- 30 min to 2 hrWhat Impex says a camera calibration usually takes
- G.S. 58-3-180NC law: you pick who repairs your vehicle
Request a quote
Get your auto glass quote
Tell Impex Auto Glass which glass is damaged, which vehicle it is and how to reach you. Impex comes back with a quote and a time and place for the work in Winston-Salem.
- The part is matched to your vehicle by VIN
- Impex works with all major insurance providers
- The work is done at your home, your work or your parking lot
What we replace
Auto glass work for Winston-Salem, one page per job
Each page explains what happens at the vehicle, how long it takes and what to ask your insurer.
Not sure if it is a chip, a crack or the whole windshield? Send the quote form and Impex Auto Glass sorts it out.
Get a quote
From call to drive-away
How a replacement is arranged
Four steps, most of them before the technician arrives. The more Impex knows about the vehicle, the more likely the right part comes on the first visit.
Send the vehicle and the damage
Year, make, model and which glass is broken. The VIN helps most: it is on the dash at the foot of the windshield and on the driver’s door frame.
Impex matches the part
Impex checks the glass against your VIN, quotes the job with nothing added for fuel, delivery or disposal, and sorts out whether it goes through insurance.
The work at your vehicle
At the time and place you agree, the old glass comes out and the new part goes in. A windshield is bonded in with urethane, and the forward camera is calibrated when the car needs it.
You are told when to drive
Impex says most cars are back on the road within two hours of a windshield replacement. Door glass can be driven on as soon as it is in.
Traffic on an interstate near Winston-Salem, where most stone chips start
Repair or replace
When Winston-Salem auto glass has to be replaced
This site leads with replacement because that is where most of the questions are. Still, not every damaged windshield needs a new one, and a good glass company tells you so. Three things decide it: how big the damage is, how deep it goes and where on the glass it sits.
For size there is a published standard. ROLAGS, the Repair of Laminated Automotive Glass Standard administered by the National Windshield Repair Division, says stone breaks up to two inches in diameter and single line cracks up to 14 inches are repairable. Shops tend to work well inside that limit. A common rule of thumb is that damage smaller than a dollar bill, about six inches, can probably be repaired, and Impex describes a chip smaller than a quarter as a small chip. Rules of thumb are not laws, and the technician still looks at the glass.
Impex’s own test is that a repair may work when the damage is small, shallow and away from the edges. Outside that, a new windshield is the safer job.
Damage that usually means a new windshield
- A crack that has reached the edge of the glass, where the windshield is bonded to the body. ROLAGS calls it an edge crack.
- A crack longer than six inches, which ROLAGS defines as a long crack.
- A break in the driver’s line of sight, where a repair can leave a blemish you look through every day.
- Damage in front of the forward camera, behind the rearview mirror.
- A break through both layers of the laminated glass, or several breaks at once.
Side and rear windows are a different case. They are usually tempered glass, which breaks into small pieces all at once, so there is nothing to repair: the window is replaced. The back and side glass replacement page covers door, quarter and rear glass, including the rear defroster.
When a windshield does come out, the job is a bond, not a swap. The glass is held to the body with urethane adhesive, and the Auto Glass Safety Council says the windshield is part of the vehicle’s passenger restraint system and must be installed properly for airbags to deploy safely. The full visit, step by step, is on the windshield replacement in Winston-Salem page.
Have these ready for the quote
- The VIN, from the dash or the driver’s door frame
- Which glass is damaged, and a photo if you can
- Whether the car has a camera behind the mirror
- Where the car will be parked for the work
- Your insurer’s name, if you are claiming
After the glass
The camera behind the mirror, and why it is aimed again
Many cars sold in the last several years carry a forward facing camera at the top of the windshield. I-CAR, the collision repair training body, says these cameras control lane departure warning, collision braking and adaptive cruise control, and lists removing the windshield as one of the events that may require the camera to be aimed again. IIHS research found that forward collision warning with automatic braking cut rear-end crashes in half, which is why the aim matters.
There are two ways to do it. Static calibration sets targets in front of the vehicle and runs an aiming procedure with a scan tool while the car stands still. Dynamic calibration drives the car on the road at a set speed for a set time or distance, and some cameras need both. Impex says it performs ADAS calibration on site immediately after windshield replacement, that its technicians can do static and dynamic calibrations in one visit, and that a calibration takes between 30 minutes and 2 hours.
Radar is separate. The forward radar usually sits in or behind the front bumper or grille, not in the windshield, so a new windshield does not by itself mean radar work. Which systems your vehicle has, and what each one needs after new glass, is set out on the ADAS calibration in Winston-Salem page.
Paying for it
Insurance, deductibles and your choice of shop in NC
In North Carolina glass damage is normally a comprehensive claim. The NC Department of Insurance lists ‘Breakage of glass’ and ‘Missiles or falling objects’ among the losses comprehensive coverage pays for, and it pays ‘less any deductible’. North Carolina has no law that waives the deductible for glass, as Florida and South Carolina do, so check your policy: some include full glass coverage and many do not.
The choice of shop is yours. G.S. 58-3-180 says a policy covering damage to a motor vehicle ‘shall allow the claimant to select the repair service or source for the repair of the damage’, and the insurer owes the same amount whichever you pick. If your insurer suggests a shop, it has to tell you that you are under no obligation to use it. Impex works with all major insurance providers.
A comprehensive glass claim is not an at-fault accident, so it adds no Safe Driver Incentive Plan points. The NCDOI does say many insurers look at how often you file claims, at fault or not, when they review a policy. That is worth knowing before you claim a small job.
Three NC rules worth knowing
G.S. 58-3-180: you choose the repair shop and the insurer pays the same. G.S. 20-183.3: the yearly safety inspection checks the windshield wipers, not the glass. G.S. 20-135: safety glass is required in windshields, windows and doors.
No North Carolina statute or inspection rule sets a crack size for windshields. A crack in your line of sight is still a safety problem, and the glass still has a job to do in a crash.
Where we go
Winston-Salem and the towns west and south
Impex Auto Glass has no storefront in Winston-Salem. Its nearest shop is on W Market St in Greensboro, about 25 miles east, and in Forsyth County and beyond the work is done where your vehicle is parked.
Around Winston-Salem
Downtown and Old Salem
Between Salem Parkway (US 421) and US 52
Hanes Mall and the west side
Along I-40 toward Clemmons
Wake Forest University side
The north-west of the city, toward Pfafftown
Peters Creek Parkway
NC 150 south from downtown
US 52 north
North Winston, along US 52
South on I-285
US 52 and I-285 toward Davidson County
Towns west and south
Clemmons
I-40, US 158 and US 421, by the Yadkin River
Lewisville
US 421, about 11 miles west of downtown
Pfafftown
Yadkinville Road and NC 67
Bermuda Run
I-40 exit 180 and US 158, Davie County
Advance
NC 801, south of Bermuda Run
Lexington
I-85, I-285 and US 64, Davidson County
Roads and towns: Wikipedia articles on each place and road, read October 2026.
Questions
Auto glass questions from Winston-Salem drivers
Is this site a Winston-Salem auto glass shop?
Winston-Salem Auto Glass is Impex Auto Glass serving Winston-Salem. Impex has shops at 8748 W Market St in Greensboro and 5641 David Cox Rd in Charlotte, and none in Winston-Salem itself. Here the work is done at your vehicle. This site is not connected with any other business that uses a Winston-Salem auto glass name.
How long does a windshield replacement take?
Impex says most windshield replacements take about one hour plus a short curing period, and that most cars are back on the road within two hours. A camera calibration, when the car needs one, can add 30 minutes to 2 hours. See windshield replacement in Winston-Salem.
Can my chip be repaired instead?
Often, if it is small, shallow and away from the edges. ROLAGS treats stone breaks up to two inches across and single cracks up to 14 inches as repairable, though most shops are more careful than that limit. The technician decides at the car.
Do I have to use the shop my insurer recommends?
No. Under G.S. 58-3-180 you choose who repairs your vehicle and your insurer pays the same amount either way. An insurer that recommends a shop must tell you that you are under no obligation to use it.
Does North Carolina replace windshields for free?
No. There is no state program and no zero-deductible glass law in North Carolina. Comprehensive coverage normally pays for glass breakage less your deductible, unless your policy includes full glass coverage.
Will a new windshield affect my lane assist or emergency braking?
It can. The camera that runs those systems is mounted on the windshield, and I-CAR lists windshield removal as an event that may require it to be aimed again. Impex calibrates on site after replacement. See ADAS calibration in Winston-Salem.
Can you come to my home or work?
Yes. Impex offers mobile service, so the work can be done in your driveway, an office lot or another safe, level place. Rain and cold can move an appointment. The mobile auto glass repair page explains what the visit needs.
How soon can I drive after a side window is replaced?
Impex says a side window takes 30 to 60 minutes and can be driven straight away. Back glass takes one to two hours, and Impex asks you not to use the rear defroster for 24 hours. See back and side glass replacement.
Broken glass in Winston-Salem? Get it quoted.
Send the form with the vehicle and the damage, or call. Impex Auto Glass will set a time and a place to do the work.